Director of Children's Residential Operations

Assonet, MA

Full Time

Crystal Springs Main Campus

Senior Manager/Supervisor

	Manage the daily operations of the children’s residential program, ensuring the delivery of services that promote individual growth, health, and safety for all residents.
	Implement and ensure compliance with all Crystal Springs, federal, state, and funding agency policies. Monitor the quality of services provided, implement improvements, and ensure that care is delivered according to best practices and organizational standards. Conduct regular visits to residential programs to evaluate service efficacy, identify needs, and implement improvements.
	Lead, mentor, and manage direct reports, including Assistant Residential Director(s), House Managers, and other team members ensuring adherence to organizational policies and fostering a culture of accountability and excellence. Ensure that direct reports are prepared for meetings and fulfill their operational responsibilities, including staffing plans, clinical reports, and incident documentation.
	Conduct regular supervision sessions and team meetings, providing guidance and support to direct reports and addressing any performance issues proactively.
	Manage staffing requirements across all residential programs, ensuring they meet standards and are maintained efficiently assuring direct reports adhere to crisis management procedures, incident reporting, staffing, and clinical standards.
	Ensure staff are trained in all relevant procedures and protocols, including crisis management, incident reporting, and clinical standards.
	Ensure timely completion of notifications, incident reporting, and documentation to funding sources and regulatory agencies.
	Provide input into operating and capital budgets, and manage residential program budgets, including overtime use.
	Oversee the maintenance and safety of residential facilities, ensuring they are clean, safe, and conducive to resident well-being. Oversee the care and cleanliness of all vehicles used to transport residents. Coordinate with the Director of Adaptive Design and Automotive Services on necessary repairs and improvements.
	Foster and maintain professional partnerships with all internal and external stakeholders through proactive communication and information sharing. Works closely with the Director of Nursing and other departments to maintain the health and well-being of residents and ensure compliance with health and safety standards.
	Collaborate with Human Resources to recruit, select, and retain highly qualified staff, ensuring that the children's residential program is adequately always staffed.
	Conduct or assist with investigations into incidents, complaints, or other issues, ensuring that corrective action plans are completed and submitted to relevant parties in a timely manner.
	Actively participate in Crystal Springs' leadership team contributing to the overall success and strategic direction of residential services.
	Functions as an ambassador and liaison for Crystal Springs.
	Contributes to organization success by accepting new assignments, helping team members, learning new skills, and striving to improve team results.
NOTE	The employer reserves the right to change or assign other duties to this position.

QUALIFICATIONS	Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.
Education & Experience	Bachelor’s degree in social work, Psychology, or a related field preferred; Minimum of 5 years of progressive supervisory experience in Human Services is required, or equivalent combination of education and experience. Experience in Positive Behavior Supports (PBS), Trauma-Informed Care, and ABA strategies are preferred.
Certifications	CPR, First Aid, MAP, and non-violent physical intervention certifications are preferred; must obtain certifications within 4 months of hire and maintain them during employment.
Licenses	Must have an active driver’s license in state of residence that is current, valid, and in good standing with reliable transportation.
Equipment Skills
Software Skills	Proficient with Microsoft Office Suite Ability to learn and use other software related to the position such as payroll processing, HRIS, etc.
Other Skills
Physical Demands	While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects/people with or without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to use general office equipment such as computers, photocopiers, telephones, etc. Housekeeping duties such as cleaning, cooking, snow shoveling, etc. Exposure to outside weather conditions while working with individuals. Physical restraint of individuals, which may involve physical struggle, sometimes requiring physical exertion of some degree, of physical force to ensure the safety of the individual and others in the immediate area; this may present an element of physical risk. Physical interventions such as running, climbing stairs, bending, lifting and carrying people or objects which vary in weight may be necessary from time to time.
Work Conditions	Work is typically performed in an office environment, within residential homes where Crystal Springs residents reside, and in the community.
Special Schedule	Normal business hours: At times, must be willing to work beyond normal business hours as driven by operational needs. On-call responsibilities and schedule flexibility are required for this position.
Travel Demands	Occasional local travel may be required occasionally to support the objectives of business units within Crystal Springs.
Hazards
Knowledge, Skills, & Abilities	Proficiency in leadership, communications, and the ability to develop and execute strategic goals and objectives, pivoting as both internal and external stakeholders need change or develop. Excellence in organizational management with the ability to coach mid-level staff to manage and develop high-performance teams and develop and implement company strategies. Demonstrated ability to lead, effectively manage crises, and maintain executive presence. Knowledge of applicable state and federal laws, regulations and policies as they relate to the administrative and financial management of non-profit organizations. Knowledge of the municipal and state purchasing service system (including RFR’s, audit preparation, UFR’s, billing, and contracting). Ability to provide leadership in developing and implementing the goals and objectives outlined in the strategic plan, and coordinate the cross-functional, mission critical work of the organization. Excellent verbal/written communication and presentation skills. Excellent organizational skills and attention to detail. Ability to function well in a high-paced and at times stressful environment
Other	Demonstrable knowledge of and commitment to: The mission, vision and goals of Crystal Springs and execution of relevant policies and procedures. Maintain the highest level of confidentiality, integrity, and ethical practice. Analyze, make decisions, and resolve situations/problems effectively within the scope of responsibilities. Be patient and sensitive to individuals with disabilities.

This role focuses on ensuring the delivery of high-quality care, maintaining regulatory compliance, and driving continuous improvement in the children's residential programs. The DCRO plays a critical role in staff development and leadership within the children's residential services, fostering a culture of professionalism, safety, and excellence.

As a member of the leadership team, the DCRO will be responsible for establishing and maintaining a work environment focused on excellence and that fosters learning, respect, open communication, collaboration, integration, and teamwork.

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Director of Children's Residential Operations

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